E-commerce Terms for Flower Delivery in Petts Wood

Terms & Conditions for Online Flower Delivery – Flowers Petts Wood

Introduction

Thank you for choosing Flowers Petts Wood for your online flower delivery needs in Petts Wood and the surrounding areas. These Terms and Conditions govern all purchases made through our website and are designed to ensure that both you, as our customer, and we, as your local florist, have clear expectations of our service. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before ordering.

1. About Flowers Petts Wood

Flowers Petts Wood is an independent florist providing high-quality flowers and arrangements for delivery across Petts Wood and neighbouring areas. Our mission is to help you celebrate life’s special moments with beautiful, fresh flowers delivered directly to your chosen address.

Our online platform is designed to make ordering flowers fast, secure, and convenient.

2. Scope of These Terms & Conditions

These Terms and Conditions apply to all orders for flower delivery placed on the Flowers Petts Wood website. They are binding on any individual or entity making a purchase for delivery within Petts Wood and all nearby locations that we service. Any reference to ‘you’ or ‘your’ refers to the customer. ‘We’, ‘us’, or ‘our’ refers to Flowers Petts Wood.

3. Orders and Order Process

Our website provides a straightforward process for ordering flowers online for delivery within Petts Wood and surrounding areas. To place an order, you will need to:

Select your chosen floral arrangement or product
Add any additional items or customisation if required
Review your order and confirm the delivery address within the eligible service area
Choose your preferred delivery date and time slot, subject to availability
Complete checkout using our secure payment portal

Once you have placed your order, you will receive an order confirmation page and a confirmation notification. Please ensure all delivery details are accurate, and review your order thoroughly before finalising your purchase. Flowers Petts Wood cannot be held responsible for delays or failed deliveries resulting from incorrect information provided at checkout.

4. Product Availability and Substitutions

While we endeavour to ensure that all products displayed on our website are available as described, floral products are subject to seasonal and market fluctuations. In rare cases, it might be necessary to substitute certain flowers or packaging materials. Should this occur, we will ensure:

Substitutions are of equal or greater value
The style, colour scheme, and general appearance of the arrangement are maintained

If a significant substitution is required, we will attempt to contact you using the details provided at checkout. Please note, if we are unable to reach you in time, we may proceed with suitable substitutions to avoid delays to your delivery. By ordering with us, you accept these possible substitutions.

5. Prices and Payment

All prices displayed on the Flowers Petts Wood website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery fees, where applicable, are clearly stated at checkout and included in your order summary. We reserve the right to modify our prices at any time, but such changes will not affect orders already placed.

Payments are accepted through approved and secure payment gateways at the point of order. We accept most major credit cards, debit cards, and any other methods shown as available during checkout. Full payment must be received and authorised before any orders can be processed or dispatched for delivery.

6. Order Amendments & Cancellations

If you wish to amend or cancel an order, please notify us as soon as possible after placing your order. Changes or cancellations will only be accepted if the request is received before your order has been prepared or dispatched. Once fulfilment has commenced, we may not be able to accommodate changes or cancellations, and a cancellation fee may apply to cover reasonable costs incurred.

To request an amendment or cancellation, please contact us via the communication channel specified on our website with your order reference and details of your request. Your statutory rights are not affected.

7. Delivery Policy

We deliver flowers throughout Petts Wood and surrounding areas on the date selected by you at checkout, subject to product and delivery slot availability. Same-day delivery is available on selected products and orders placed before the specified cut-off time, as advertised on our website.

We strive to deliver your order within the preferred time slot where possible, but delivery times are estimates and cannot be guaranteed during periods of high demand or adverse conditions. If the recipient is not available to receive the delivery, we may leave the flowers with a neighbour, at a safe place, or attempt to redeliver as appropriate.

It is your responsibility to ensure the recipient’s address is correct and that someone is available to accept the order. Flowers Petts Wood cannot accept liability for non-delivery due to incorrect or incomplete address information.

8. Non-Delivery & Failed Deliveries

If, for any reason, your order cannot be delivered (for example, if no one is available at the address and no alternative arrangements have been made), we will endeavour to contact you to arrange redelivery or collection. A redelivery fee may apply. Flowers that cannot be delivered or collected within a reasonable timeframe may need to be disposed of due to their perishable nature; no refund will be due in these circumstances.

9. Quality and Freshness Guarantee

We pride ourselves on delivering only the freshest flowers. All floral arrangements are crafted to order and delivered in optimal condition. If you are not satisfied with the quality of your flowers, please contact us within 48 hours of delivery. When you get in touch, please provide photographs, your order reference, and a clear description of the issue.

Depending on the circumstances, we may offer a replacement, partial refund, or full refund in line with our customer care policy and applicable law. This guarantee does not cover issues arising from factors outside our control, such as late delivery due to causes beyond our reasonable control or failure to provide accurate delivery information.

10. Liability

Flowers Petts Wood’s total liability in respect of any order, howsoever arising, will be limited to the price of the order paid. We are not liable for any consequential, indirect, or special losses or damages, including (without limitation) emotional distress, loss of profits, or missed occasions.

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and breach of your statutory legal rights in relation to the services we provide.

11. Personal Data and Privacy

We collect and process personal data only as necessary to fulfil your order and improve our service. Your information will be handled in accordance with our privacy policy and applicable data protection legislation.

Your payment information is handled securely and is never stored by us. Please ensure your login credentials are kept secure and confidential when registering for an account on our website.

12. Intellectual Property

All content on our website, including but not limited to product photographs, descriptions, graphics, and logos, remains the intellectual property of Flowers Petts Wood. You may not use, reproduce, or distribute website content without prior written consent from us.

13. Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to natural disasters, war, civil disorder, strikes, pandemics, regulatory action, or failure of public or private communications networks.

14. Amendments and Updates to Terms & Conditions

Flowers Petts Wood reserves the right to update, change, or replace any part of these Terms and Conditions at our discretion. Changes will take immediate effect upon being posted on our website. It is your responsibility to check this page prior to ordering to ensure you understand the latest terms that apply to your purchase.

15. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these Terms.

16. General Provisions

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to remain in full force and effect. No waiver by us of any breach of these terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

17. Customer Service

If you have any questions regarding these Terms and Conditions, your order, or any aspect of our online flower delivery service in Petts Wood and surrounding areas, please refer to our Contact Us page or reach out using the details provided on our website. We are always happy to help clarify any part of these Terms or address your concerns.

Thank you for choosing Flowers Petts Wood. We look forward to serving you and delivering beautiful flowers across Petts Wood and the neighbouring areas!