Returns, Refunds & Complaints at Flowers Petts Wood
Our Fresh Flowers Guarantee in Petts Wood
At Flowers Petts Wood, we are passionate about delivering only the freshest and highest-quality flowers to our valued customers throughout the local area. As a trusted Petts Wood florist, we take immense pride in serving neighbouring households and businesses, ensuring every bouquet and arrangement delights with freshness and beauty.
Your satisfaction is our priority. That’s why every order comes with our Fresh Flowers Guarantee: All blooms are sourced, arranged, and delivered to ensure peak freshness, lasting beauty, and joy for you or your recipients.
Damaged-on-Arrival Policy
While we take every precaution to ensure your order is handled with the utmost care, we understand that occasional mishaps may occur in transit. Should your floral arrangement arrive damaged or not up to our high standards, please notify us as soon as possible following delivery. We ask that you provide a description and, if possible, images of the damage to help us swiftly resolve the issue.
We are committed to making things right. For items damaged on arrival, we offer either a full refund or a prompt replacement, depending on your preference and the specific situation. Our goal is to ensure your complete satisfaction every time you choose us as your Petts Wood florist.
Freshness Window and Quality Commitment
Our arrangements are crafted to stay fresh and vibrant for a minimum of 5 days after delivery, provided they are cared for correctly. To maintain this freshness, we recommend keeping flowers in a clean vase, with fresh water and away from direct sunlight or heat sources.
If your flowers show signs of wilting or dissatisfaction within the 5-day freshness window, please contact us promptly. We reserve the right to assess the claim, and we may request photos to better understand any issues. If the flowers do not meet our freshness standards within this period, you may be eligible for a replacement or a partial/full refund, based on the circumstances and at our discretion.
Refund & Replacement Options
Customer happiness stands at the heart of Flowers Petts Wood. If you experience any issues with your order, we offer the following options:
- Full Refund: Issued for bouquets that do not meet our freshness guarantee or are significantly damaged upon arrival.
- Replacement: We can arrange for a fresh bouquet to be delivered to you at the earliest convenience.
- Partial Refund: In certain cases where only a portion of the bouquet is affected, a partial refund may be offered.
All requests for refunds or replacements should be made within 5 days of receipt of your flowers for eligibility under our guarantee.
How to Make a Complaint
We strive for excellence in both our products and customer service. If you’re not entirely satisfied, or wish to provide feedback, we welcome your comments. To make a complaint, simply reach out to our team with details of your experience and any order information. We take every complaint seriously and will work with you to investigate and resolve your concerns as swiftly as possible. Our approach is always courteous and understanding, reflecting our status as a trusted local Petts Wood florist.
Serving the Petts Wood Community with Care
Flowers Petts Wood is dedicated to supporting our neighbours—whether you’re ordering for a home celebration, business event, or a heartfelt gesture. We thank you for choosing a local florist committed to quality, reliability, and your peace of mind. Your trust means everything to us, and we look forward to making your experience as fresh and beautiful as our flowers.
